top of page

General conditions of sale

All orders on the Site are subject to these general conditions of sale. These are subject to modifications and updates, the conditions applicable to the order of a product by a customer are those in force on the day of the order. 




Miss Chave /

The purchase of products offered on "" is subject to these general conditions of sale. The “” site is reserved for individuals for their personal needs. These General Conditions of Sale may be updated at any time. The General Conditions of Sale in force on the date of placing your order must be accepted each time an order is placed on the “” site.


This contract, concerning the sale of articles of leather goods in leather or fabrics, is concluded between the seller (referred to as Miss Chave) and a buyer (hereinafter referred to as the Customer / Buyer), within the framework of a sales system remotely carried out by Mlle Chave on its website ( and refers to French law.


This product offer is offered under the name "Mlle Chave" on the website "", by the company Mlle Chave, micro entrepreneur, registered with the Gard Chamber of Trades and Crafts - SIRET: 840.366 .801.00024 - whose registered office is n°21 Les Logis de Tavel – 525 chemin de la Vaussière – 30126 TAVEL - France, represented by Mrs CHAVE Emilie. (e-mail:  - tel. 06 63 10 15 29).




3-1 Leather goods
The leather goods presented in the electronic catalog are creations of Miss Chave, they are imagined then manufactured in small series/unique model and can be personalized to order. Leather goods are handcrafted, they may have small irregularities and differences in presentation. The validity of the Sale cannot therefore be called into question.
The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colors.

All intellectual property rights relating to the product belong exclusively to Miss Chave, all reproductions will be liable to prosecution.


The fact that a customer completes the order form and confirms his order implies full and complete acceptance of these general conditions of sale and its prices, which he expressly declares to accept without reservation. These conditions are subject to change at any time without notice.


The automatic registration systems are considered as proof of the order which becomes definitive, after acceptance of the transaction by the secure online payment services.


The products ordered remain the property of Miss Chave until full receipt of the price by Miss Chave. In the event of a payment incident, you agree to return to Miss Chave the products received and this, from the first request. On the other hand, you assume the risks (in particular of loss, theft or deterioration) concerning the products delivered and this on the actual date of delivery.


Our products are available as long as they are visible on the site, within the limits of available stocks. In the event of unavailability of a product after placing your order, we will inform you by e-mail or telephone as soon as possible and will offer you either to order another article presented on the site as a replacement , or cancel your order with refund within 30 days of payment if your bank account has been debited. Miss Chave incurs no liability in the event of out of stock or unavailability of products. Miss Chave reserves the right to change at any time and without notice the items offered on the site


The prices are expressed in Euros (€). The prices indicated with regard to the photos of the products are those in force at the time of the consultation and can be modified thereafter without notice. They are in euros including VAT, excluding delivery costs. For mainland France, the postage and packaging costs are 8 euros including tax. For Dom, Tom and other countries, they are 15 euros including tax.

They are delivered by Collissimo.   The amount of these costs may vary according to the current rates of La Poste. Customs fees and any other taxes to be paid are the responsibility of the Customer.


Delivery is made either to the customer who placed the order, or to another person expressly authorized by the customer.

Miss Chave will ship the order to the name and address recorded in the “delivery address” area. It is the customer's responsibility to verify the accuracy of the address. It is up to each customer not to order products likely to be prohibited for importation into his country. If this were the case, Miss Chave cannot be held responsible for the rejection of the delivery by the destination authorities. The seller reserves the right to split deliveries. It is the buyer's responsibility to make the usual reservations, if any, before taking delivery. The seller reserves the right to have the goods delivered as well as possible, without incurring any liability as a result.

Delivery rates to metropolitan France;

  • From 0€ to 250€ order: 8€

  • More than 250 € of order: Free

International delivery rates:

  • From 0€ to 250€ order: 15 €

  • More than 250€ of order: Free


For information purposes, the average delivery time normally varies from 4 to 15 working days depending on the destination of the Products. For products requiring tailor-made manufacturing, an additional period of 5 to 10 working days is necessary for their production. Unless otherwise specified prior to the conclusion of the contract, Miss Chave undertakes to deliver any Product ordered on the Site within a maximum period of 30 (thirty) working days. Except in cases of force majeure, if delivery does not take place within this period, the Customer may request the resolution of the sale and obtain reimbursement of the sums paid in accordance with Articles L. 121-20-3 and
L. 114-1 paragraphs 2 and 3 of the Consumer Code.


War, riots, fire, accidents, natural disasters and the impossibility of obtaining supplies are considered as major forces discharging Miss Chave from carrying out any delivery.



Any product ordered on the site can be returned for exchange within 7 working days following the date of receipt, under the following conditions. The products must be returned accompanied by their purchase invoice, or a copy in the event of a partial return, in their original condition and packaging, to the following address:
No. 21 The Logis de Tavel

525 Vaussière Road

30126 Tavel - France

The products must not have been worn, worn, modified, washed or damaged. You must inform us by email at - of your intention to return the product before the expiry of the 7-day period, specifying whether you wish an exchange or a refund. In case of exchange, the costs of returning the items are the responsibility of the customer, the transport costs of the first delivery are not refunded to you but the transport costs of the second shipment are offered to you. Only one exchange per order and per reference is possible. In the event of a request for reimbursement under the right of withdrawal, you have the possibility of returning for a request for reimbursement any product ordered on the site "" within 15 days of the date of receipt, the authentic postmark. The products must be returned under the conditions indicated in the previous paragraph. Miss Chave will proceed with the refund provided that the items have been returned, by check to the address indicated on the invoice within thirty days at the latest of notification of your right of withdrawal. In both cases (exchange or refund), the transport costs incurred by the return of the products are only refunded to you if this return is justified by the non-compliance of the products delivered (example: reference error.).   Miss Chave has full discretion to decide if the products are in their original condition when returned to "Miss Chave".  Miss Chave will not be responsible in the event of loss, sending to the wrong address or late delivery of a product that you wish to return to the site, insofar as the risks of the transport that you choose and that you initiate are based on you alone. Warning in the event of a personalized order: According to article L 121-20-2 of the consumer code, the right of withdrawal provided for in the event of distance selling cannot be exercised (unless the parties have agreed otherwise after exchange of messages by email) for contracts for the supply of goods made to the consumer's specifications or clearly personalized. The customer's attention is therefore drawn to the fact that the right of withdrawal does not apply to sales of personalized products at his request, except in the event of a major defect in the support.


The Customer benefits, in France, from the legal guarantee in accordance with articles 1641 to 1649 of the Civil Code and L. 211-4 and following of the Consumer Code. As such, Miss Chave remains liable for defects in the conformity of the goods to the contract and for redhibitory defects and defects in conformity under the conditions provided for by the aforementioned provisions. In the event of a lack of conformity, the Customer chooses between the repair and the replacement of the Product. However, Miss Chave may not proceed according to the Customer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the Product or the importance of the defect. Miss Chave is then required to proceed, unless it is impossible, according to the method not chosen by the Customer. If the repair and replacement of the Product are impossible, the Customer may return the Product and have the price refunded or keep the Product and have part of the price refunded, in accordance with the provisions of Article L. 211-10 of the Code. consumption. The provisions mentioned in Article L. 211-15 paragraph 3 of the Consumer Code are reproduced below. Article L. 211-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility”. Article L. 211-5 of the Consumer Code: "To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted”. Article L. 211-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods". Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have not acquired, or would have given only a lesser price, if he had known them". Article 1648 paragraph 1 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect". The products sold on the site "" are not subject to any additional guarantee from Mlle Chave.


Under no circumstances can Miss Chave be held liable for any indirect, incidental, special or incidental damage, and in particular, without limitation, operating loss, loss of profit or loss of chance resulting from the purchase of Mlle Chave products on the website


Any order by Internet from Miss Chave entails express and unreserved acceptance of these general conditions. In addition, the Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization or guardianship allowing him to place an order on the website: These general conditions of sale may be supplemented by special conditions, defined between the parties, before any transaction with the Customer.


Miss Chave does her best to ensure that the information accessible through her Site is accurate. However, Miss Chave does not guarantee in any way that this information is accurate, complete and up-to-date. Under no circumstances can Miss Chave be held responsible for any direct or indirect damage, whatever its nature, resulting from the use of its Site. The information on the Site as well as the photos or representations are only indicative and neither their content nor their accuracy can be guaranteed. This information does not contractually bind Miss Chave. Miss Chave declines all responsibility for any decisions that may be made based on this information. The content of the Site is subject to change without notice. Miss Chave does not warrant that the functions contained on the Site and that any Content or other material therein will at all times be available, uninterrupted or error-free, that any defects or errors will be immediately corrected, or that the Site or its server will be at all times free of viruses or other components likely to cause damage.


Miss Chave declines all responsibility for the content available on other websites to which there are links. Access to websites linked to the Site is at the User's risk. Miss Chave also declines all responsibility for all the information and content of third-party sites where there are links to the Site.


The Site and each of its elements are the exclusive property of Miss Chave. Ms. Chave alone is authorized to use all intellectual property rights relating thereto, in particular trademarks, designs and models, logos, graphics, photographs, animations, videos, texts, copyrights and image rights, originally or by effect of express authorization. Any dissemination, reproduction, representation, or adaptation, in whole or in part, of the Site or one of its elements is prohibited, as is their alteration. The rights of use granted by Miss Chave to the User are reserved for private and personal use. Any other use by the user is prohibited without the express written permission of Miss Chave. The user undertakes not to modify, copy, reproduce, download, broadcast, transmit, exploit and/or distribute in any way whatsoever any element of the Site, including the computer codes of the elements composing it.


The User provides personal information about him. They are subject to automated processing and are intended for Miss Chave and her partners. Some information is required to access the service or perform the desired operation. In accordance with the law of January 6, 1978 as amended above, the User has a right to access, rectify or delete personal data from Miss Chave, by sending an e-mail to the address_cc781905-5cde- 3194-bb3b-136bad5cf58d_mllechave@yahoo.comor by sending a letter to the following address: Emilie Chave – n°21 Les Logis de Tavel – 525 chemin de la Vaussière – 30126 Tavel - France. This information is used to provide the requested service, display personalized content, make a commercial offer on the products and services of Miss Chave and its partners. The personal data collected will not be rented, sold or loaned to a third party without the user being informed beforehand. Any transfer or provision of data can only take place with the prior consent of the user or in the absence of opposition on his part.


These General Conditions of Sale are governed and interpreted in accordance with French law without taking into account the principles of conflict of laws. Application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded. In the event of a dispute, the French courts have exclusive jurisdiction and you acknowledge that you accept their exclusive jurisdiction. Miss Chave reserves the right to seek and obtain injunctions or orders in defense of her rights hereunder.

bottom of page